At a glance
What matters most
- Tell the salon about reactions, current symptoms and existing products before treatment.
- Single-use items, reusable tools and work surfaces require different hygiene procedures.
- Cosmetic treatment should not be used to cover an unexplained or infected-looking concern.
What consultation is for
A consultation checks the requested result, relevant history, current condition and whether the reserved service is suitable. It is not a formality to rush through. The answers can change product choice, pressure, treatment area, required testing or whether the appointment proceeds.
Give accurate information about previous reactions, recent procedures, active products, injuries and changes around the nails, skin or eyes. Bringing a reference photograph is useful for style, but it does not replace suitability checks.
Clean working practices
A treatment setup should distinguish items designed for one use from reusable tools that require appropriate cleaning and disinfection. Hands, work surfaces, linens and product handling all form part of the process.
Clients also help by arriving with the treatment area reasonably clean, avoiding touching prepared tools or products, and reporting a cut, infection concern or unexpected reaction rather than hiding it.
Reasons to pause or postpone
Broken or inflamed skin, an infected-looking area, eye symptoms, unexplained nail changes, fever, a significant recent reaction or a health restriction may mean treatment should be postponed. The correct next step depends on the service and concern.
- Do not apply extensions or colour simply to hide pain or discolouration.
- Do not wax, thread or apply Mehndi over broken or actively inflamed skin.
- Do not continue an eye-area service when significant irritation develops.
- Seek healthcare advice when the concern is outside cosmetic treatment scope.
Common questions
Before you book
Will every concern mean cancellation?
No. Some concerns only require an adjustment, while others require postponement or healthcare advice. Tell us early so the correct decision can be made.
Can the salon diagnose a nail or skin condition?
No. Beauty treatment is not a medical diagnosis. An unexplained or concerning change may need assessment by an appropriate healthcare professional.
Why might a service be changed after consultation?
The starting condition, product already present, patch-test requirement or a suitability concern may mean the originally requested service is not appropriate that day.